Email settings

Customize your Emails and leverage your own domain to send notifications from.

Michael Simmons avatar
Written by Michael Simmons
Updated over a week ago

We give you the ability to customize your email notifications being sent from your account to into your customers' inbox.

Adding your own logo, color theme, and being able to send from your own email address by connecting your ESP to your LaunchNotes account has the following benefits:

  • Looks great from a branding perspective.

  • Ensures better delivery for customers already receiving emails from your company (@launchnotes.io is new to them/their inbox, whereas @yourcompany.com is already "warm").

  • Metrics! You get to see (and debug) all metrics and any issues from within your ESP.

  • Replies - your subscribers can't reply to announcement emails from [email protected] - setting up your own ESP gives you the ability to set a to/from address and get replies to these emails.

This article will cover:

πŸ’‘ All email customization options can be found under the Email Settings tab,

under Settings on the admin navigation bar.


Email Branding

Custom Colors & Logo

Add your company brand color to the emails you send from LaunchNotes. We'll apply some light styling and add your color as a top bar and main button in the body of the email.

Here you'll also be able to upload your company logo, which will be displayed in the header of your emails.

πŸ’‘ Custom email colors and logo are available on all plans


Connecting your ESP

Connect your Email Service Provider to send from your own trusted domain. We support Sendgrid, Postmark, Mailgun, and SMTP out of the box.

❗ Before setting this up in LaunchNotes, make sure you've verified your

domain with your Email Service Provider.

When selecting your ESP, you'll be prompted to add in the relevant information such as your API key, Domain, Domain Key, Port, etc. in order to get this connected.

For additional help on these supported providers, you can visit their own docs listed below - these are also linked out to from the Email Sender page:

❓ Can't find what you're looking for? Get in touch with us at [email protected]

Below, you can see how these setting appear in your customers' email clients


Sending a test email

Once you're happy with your email customization options, you can send a test email to see what this configuration looks like, under the Email test section, at the bottom of the Email Settings page,

If this is successful, you'll receive a test email to your LaunchNotes user inbox, such as the one below:


Customized email templates

Want to take customization even further? We also support fully customized email templates - please get in touch with us at [email protected] if you'd like to learn more on this.

❓ If you have any questions on the above or feedback on this article, please don't hesitate to get in touch with us at [email protected], or on live chat.

Did this answer your question?